Refund and cancellation policy.

Sales are final

Once a plan is paid for, we do not refund it for a change of mind. We say this plainly because you can test everything first:

• Free to try. The demo lessons on this website need no account, and Unit 1 of every course is free with a grown-up’s account, so you can see exactly what you are buying.
• Instant access. Courses are digital and open as soon as you pay, and the licence is given to the first device that opens the course.
• Clear before you pay. Prices, what each plan covers and the number of units that are ready are shown on the pricing page before checkout.
• No lock-in. You can cancel at any time, so you only pay for the periods you choose to keep.

When we do refund

• You were charged twice, or charged by mistake.
• A fault stops you using the course and we cannot fix it.
• The law where you live gives you a right to a refund. Some countries give consumers a short period to cancel a purchase unless they agreed to start straight away; we honour any right that cannot be waived.

When a refund is paid, access to the course ends immediately.

Cancelling

You can cancel a subscription at any time. Cancelling stops future renewals. You keep access until the end of the period you have already paid for, and we do not refund the unused part of that period.

How to ask for a refund

Write to support@speakenglish.courses from the e-mail address you used to buy, with your order number or the receipt. Please contact us before you ask your bank to reverse a payment, so we can put it right quickly.

Payments

Payments are handled by our payment provider, Lemon Squeezy, who sends your receipt and may apply its own buyer terms and consumer protections. Schools and institutes that buy under a written agreement follow that agreement.

Contact

Questions about this policy go to support@speakenglish.courses or the contact page. Last updated: 6 November 2026.